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Privacy Policy

How METS collects, uses, and protects your personal information  ·  Last updated: August 2026

1. Who We Are

This Privacy Policy explains how Morocco Education & Training Services (METS) collects, uses, and protects personal information submitted through this website, metsmorocco.com.

METS is a Moroccan organisation providing language training, professional development, cultural exchange programmes, educational visits, consulting, and related services for organisations, institutions, researchers, and international teams working in Morocco.

For questions about this policy or your personal data, contact us at:
Email: hello@metsmorocco.com
Legal name: [METS LEGAL NAME — to be completed]
Registered address: [METS REGISTERED ADDRESS — to be completed]

Note for METS: Please insert the exact legal name, registered address, and ICE/RC number before publishing this page.

2. What Personal Data We Collect

We collect only the information you voluntarily provide when submitting a consultation request through our website contact form:

  • Full name — to identify and address you personally.
  • Email address — to respond to your request.
  • Organisation (optional) — to understand your professional context.
  • Service of interest (optional) — to direct your request appropriately.
  • Project description — to understand the scope and nature of your enquiry.

We do not collect payment information, identity documents, or any sensitive personal data as defined by Moroccan Law 09-08.

We do not use cookies for tracking or analytics. See our Cookie Policy for full details.

3. How We Use Your Information

The personal information you provide is used exclusively to:

  • Respond to your consultation request or enquiry;
  • Assess how METS can assist your organisation;
  • Follow up with you regarding our services.

We do not use your personal data for automated decision-making, profiling, or marketing without your explicit consent.

4. Legal Basis

Under Moroccan Law 09-08 on the protection of individuals with regard to the processing of personal data, the processing of the information you submit is based on:

  • Your consent, expressed by voluntarily submitting the form and requesting contact from METS;
  • The legitimate interest of METS in responding to professional enquiries relating to its services.

Note for METS: Law 09-08 requires certain processing activities to be declared to the CNDP (Commission Nationale de contrôle de la protection des Données à caractère Personnel). Please confirm with a Moroccan legal adviser whether the collection and processing described here requires a prior declaration or authorisation, and obtain the relevant CNDP reference number if applicable.

5. Who Has Access to Your Data

Your personal information is accessed only by METS staff directly responsible for responding to your enquiry. We do not sell, rent, or trade your personal data to third parties.

Google Fonts: This website loads fonts from Google Fonts (fonts.googleapis.com). When a page loads, your browser sends a request to Google’s servers. This may involve the transfer of your IP address to Google’s infrastructure. This is a technical requirement of displaying the website correctly. Google’s privacy practices are described at policies.google.com/privacy.

No other third-party tracking, analytics, or advertising services are currently integrated into this website.

6. International Data Transfers

Google Fonts requests may route through servers outside Morocco. Beyond this technical necessity, METS does not transfer your personal data internationally. Your enquiry information remains within METS’s internal systems.

7. How Long We Keep Your Data

We retain enquiry information for as long as is necessary to respond to and follow up on your request, and for a reasonable period thereafter should you re-engage with METS. If no professional relationship develops, we aim to delete or anonymise enquiry data within 12 months of your last communication.

If you wish us to delete your information earlier, please contact us at hello@metsmorocco.com.

8. Security

METS takes reasonable technical and organisational precautions to protect your personal information. Form submissions are processed via WPForms and stored temporarily in the WordPress database on our server. Access is restricted to authorised personnel only.

No transmission over the internet is entirely secure. If you have concerns about the security of specific information, you may also contact us directly by email.

9. Your Rights Under Moroccan Law 09-08

Under Moroccan Law 09-08, you have the following rights regarding your personal data:

  • Right of access — to obtain confirmation of whether we process your data and to receive a copy;
  • Right of rectification — to correct inaccurate or incomplete data;
  • Right of objection — to object to processing of your data in certain circumstances;
  • Right of erasure — to request deletion of your data where there is no legitimate reason to retain it.

To exercise any of these rights, contact us at hello@metsmorocco.com. We will respond within a reasonable period and in accordance with applicable law.

10. Complaints

If you believe your personal data has been processed in violation of Moroccan Law 09-08, you may lodge a complaint with the CNDP:

Commission Nationale de contrôle de la protection des Données à caractère Personnel (CNDP)
Website: www.cndp.ma

11. Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page indicates when it was last revised. We encourage you to review this page periodically.

For any questions, contact METS.

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